Due to globalization, interactions at work increasingly occur in an intercultural context. When members of different cultures meet at work, conflicts are not only more likely to occur, so is the chance that the way conflict partners respond to conflict will lead to incongruences. This encyclopedia entry presents an overview of cultural dimensions which have been identified as influencing negotiation strategies. Moreover, it discusses a number of social and psychological processes that are at play when conflict occurs between members of different cultural groups. The entry ends with some practical implications.
Van der Zee, K.I. & Hofhuis, J. (2018). Conflict Management Styles across Cultures. In: Kim, Y.Y. (Ed.) International Encyclopedia of Intercultural Communication. Hoboken, NJ: Wiley & Sons. Doi: 10.1002/9781118783665.ieicc0242